All returns & exchanges must be requested within 14 days of the date the package was delivered. For return/exchange, items must be in brand new condition as received, with the original box/packaging they came with. If the item is defective or used, then we will not accept the item for return or replacement.
Please submit your return request by email to return. SneakerPrestige@gmail.com with the information requested below by simply copying and pasting the info requested and include them in the email you are sending and we will send you the details on how to send the item(s) back for refund or exchange, usually within one hour after your email is received.
Returns and exchanges packages sending back to SneakerPrestige.Com must be post marked within 14 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within the allotted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back.
If you received the wrong products you may send the items back for return/exchange and we will reimburse shipping fee (we will only be able to reimburse USPS priority shipping fee or Fedex/UPS ground shipping fee and we will not be able to reimburse for any other types of services).
Return: Buyer pays for shipping back to SneakerPrestige.Com in original condition & packaging. After inspection we will credit your paypal account in the amount the buyer paid for the shoes less standard shipping & handling fee. For all free shipping items, a $14 shipping & handling fee ($14 for first 2 items and $5 for each additional item) will be retained to cover shipping charge.
*All returning international packages will be charged for the actual shipping fee as the promotion on shipping fee doesn't apply to the orders being returned.
*Due to fluctuations in International currency exchange rate, international customers will receive refunds at the rate at the time of refund. SneakerPrestige.Com receives payments in USD at the time of purchase and refund in USD at the time of refund. All currency conversions are completed by Paypal.
Exchange: Buyer is responsible for shipping item back to SneakerPrestige.Com with a $12 money order (do not send check). If you are sending more than 1 item back for exchange, then it will be $12 for the first item and $6 for each additional item. The shipping fee will be used to ship the exchanged item(s) back to the buyer. Returns and exchanges back to SneakerPrestige.Com must be posted marked within 14 days your request has been approved.
|