FAQ

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FAQ

"How am I able to get in contact with customer support?"

Please contact us anytime if you have any questions that are not answered below.

Our customer support email is:  support@sneakerprestige.com

"How am I able to track my order?"

To track your order, please send us an e-mail and we'll forward you your tracking details.

"Where do you Ship?"

We ship globally.

"May I Exchange my Item?"

Yes, if you had just like the thing changed for an alternate size, we'd be more than pleased to help you with it. We will only reship after the order is returned.

"How long will delivery take?"

International shipping will require 10-14 business days for coming. The timeframe is dependent upon how quick your state's custom facility processes your orders.

"Can I upgrade my shipment plan to Express?"

Yes, but please be sure to contact us to arrange this in advance. We'll send you a URL link together with the required fees for upgrading depending on your own order's total weight and destination.

"What Payment Methods can you accept?"

We take all major charge card and debit card payments. We don't support cheque payments or cash upon delivery.

"What is SneakerPrestige's Return Policy?"

You're shielded with a 60 days money-back guarantee. You're however in charge of the shipping and return fee.

All items returned must be new, unwashed, and keep its packaging.

Please supply us with a proof of posting by sending us a picture of your receipt.
After the return package arrives, we'll process you a refund promptly to your own own bank account.

My order hasn't arrived what can I do?

When you have not received your order within the timeframe on the system you selected then please e-mail support@sneakerprestige.com and we'll get back to you as soon as we can.

In case the package is lost in transit - which is uncommon - we'll change out your order at not additional costs to you.
Please do notice that if I the given delivery address is erroneous or incomplete, we cannot be held responsible.